Senior Workplace Engineer, Employee Technology Services

About the role

In this role, you'll provide third-line support and engineering for our internal Microsoft 365 and AI productivity tools. You'll be the senior escalation point for complex M365 and Copilot issues and own each incident from investigation through to a permanent fix. You'll also spot recurring support patterns and turn them into automation, self-service tools, and engineered solutions.

What you'll do

• Act as the senior escalation point for Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, and the wider M365 admin tools
• Handle support, configuration, troubleshooting, and lifecycle management for Microsoft Copilot and other internal AI tools
• Diagnose and fix identity, licensing, policy, and integration issues across M365 and AI services
• Resolve complex escalations that span multiple services, working independently at the third-line level
• Give technical guidance to L1 and L2 support teams

What you need

• 6–11 years in software engineering
• Office 365
• Intune
• PowerShell
• B.Sc or B.Tech or B.E. or BCA

What you get