SeniorAdministrator - XenDesktop, Citrix Machine Creation Services (MCS)

About the role

As a Senior Administrator in Support & Operations, you will play a pivotal role in delivering advanced technical support for Citrix XenDesktop and Provisioning Services. Your expertise will ensure effective troubleshooting, root cause analysis, and the implementation of solutions, ultimately enhancing customer satisfaction and operational efficiency.

What you'll do

• Provide Advanced Technical Support For Citrix Xendesktop And Provisioning Services By Resolving Complex Incidents And Performing Root Cause Analysis
• Implement Solutions To Address Technical And Security Issues Escalated By Analysts, Ensuring Timely Resolution Within Agreed Slas
• Contribute To Knowledge Management By Updating And Maintaining The Knowledge Base, As Well As Training And Coaching Analysts To Enhance Team Capabilities
• Collaborate With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture While Resolving Complex Tickets
• Drive Customer Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Effectively Mitigating Security Threats

What you need

• 1–3 years in it support & networking
• Troubleshooting
• Root cause analysis
• Any graduate

Good to have

• ITIL