ServiceNow Developer - ITSM

About the role

We are seeking a ServiceNow Developer with 4-6 years of hands-on experience in Information Technology Service Management (ITSM) implementation and platform development. The role will design, configure, develop, integrate, test, deploy, and support enterprise ServiceNow solutions across core ITSM processes.

What you'll do

• Design, configure, develop, test, deploy, and support ServiceNow ITSM solutions across the implementation lifecycle
• Participate in discovery workshops, user-story grooming, solution design, estimation, sprint planning, demonstrations, testing, release activities, and production support
• Identify requirement gaps, technical dependencies, security considerations, and upgrade risks before solution build
• Collaborate with process owners, business analysts, architects, administrators, testers, service-desk teams, and integration teams
• Configure and enhance Incident Management, Problem Management, Change Enablement, Request Management, Service Catalog, Knowledge Management

What you need

• 4–6 years in software engineering
• ServiceNow
• JavaScript
• LLMs
• Agile
• Unit testing
• VBA
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Portfolio management
• ACLS