Services Operations Specialists

About the role

As an analyst for Services Operations, you will be directly responsible for ensuring that we effectively monitor and improve our services operations, deeply understand issues that impact our group, and work closely with operations, finance, and engineering partners to set the right business priorities to best support the organization

What you'll do

• Working with cross-functional partners and internal tools, which include but are not limited to Salesforce (SF), Financial Force Accounting (FFA), and Salesforce PSA
• Appling your knowledge in business analysis, technical knowledge, and presentation of data to identify trends and opportunities for scale
• Compiling and or running of reports and distributing to required stakeholders throughout the organization from leadership to individual contributors on a daily, weekly
• Creation of new reports and or dashboards within native salesforce or salesforce analytics (Tableau) to increase the visibility of key metrics with the organization
• Continued focus on improving the processes and system configurations to make operations as streamlined and accurate as possible

What you need

• 1–3 years in operations
• Excel
• Salesforce
• Documentation
• Customer service
• Tableau
• Learning and development
• Any graduate

Good to have

• Business analysis