Shift Lead (Linux)

About the role

We are looking for a Shift Lead to run our 24/7 Operations team on a rotational basis. You will be the first point of command during your shift, owning monitoring, incident response, escalations, and handovers for Linux-based production systems. You will guide a team of operations engineers, keep services stable, and ensure incidents are resolved within SLA with clear communication to stakeholders.

What you'll do

• Lead and coordinate the shift team, assigning work and prioritising tickets, alerts, and incidents
• Run structured shift handovers, ensuring open incidents, risks, and pending changes are clearly documented
• Act as the escalation point for L1/L2 engineers and make timely decisions during live incidents
• Mentor and coach team members; support onboarding, training, and skills development
• Incident and Problem Management

What you need

• 7–13 years in cybersecurity
• Linux
• Firewalls
• Networking
• TCP/IP
• Incident response
• Python
• Any graduate

Good to have

• ITIL
• Bash
• Root cause analysis
• Ticketing tools
• JIRA
• SOP writing