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Site Reliability Engineer

LSEG·Bengaluru

Pay not stated5–8 yrsFull-time
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About the role

The Application Support Engineer (L2) is responsible for providing advanced technical support for business-critical applications. This role handles incident resolution escalated from L1 support, performs root cause analysis, and works closely with development, infrastructure, and business teams to ensure application stability, performance, and availability.

What you'll do

  • Provide Level 2 support for production and non-production applications
  • Investigate and resolve application incidents escalated from L1 within SLA
  • Perform root cause analysis (RCA) and implement preventive fixes
  • Monitor application health, logs, and system performance
  • Execute SQL queries or scripts to analyze and fix data-related issues

What you need

  • 5–8 years in devops & cloud
  • Linux
  • Splunk
  • Datadog
  • Root cause analysis
  • SQL
  • SOP writing
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • AWS
  • GCP
  • Azure
  • Python
  • PowerShell
  • Kafka

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