SME - AWS IAC, Terraform,Python

About the role

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalations and incidents while maintaining quality standards and customer satisfaction. This position requires in-depth knowledge of Infrastructure as Code (IaC) practices, particularly using Terraform, along with expertise in AWS technologies.

What you'll do

• Resolve Escalated Incidents By Applying Aws And Terraform Best Practices To Ensure Compliance With Agreed Slas And Quality Standards
• Mentor Team Members In Iac Methodologies, Prepare Standard Operating Procedures (Sops)
• Validate Change Order Implementation Plans Using Aws Cloudformation And Ansible To Ensure Adherence To Human Error Compliance And Participate In Capacity Planning Efforts
• Engage With Customers During Meetings To Identify Issues, Ensuring Proactive Communication And Positive Feedback To Enhance Customer Satisfaction
• Conduct Root Cause And Trend Analyses Using Python Scripting To Validate Findings And Present Detailed Performance Reports To Key Business Stakeholders

What you need

• 1–3 years in devops & cloud
• AWS
• Terraform
• Python
• Ansible
• SOP writing
• Any graduate