SME - Client Servicing OEMS FIX Operations

About the role

Client Servicing Subject Matter Experts are domain experts in a specific area or topic, operating as a liaison between our clients and internal teams. They develop and apply expertise on the Clearwater systems and processes to evaluate requirements and configure solutions to meet a wide range of investment accounting and reporting needs for Clearwater's largest clients .

What you'll do

• Translate the client’s business requirements into specific system applications, process design, implementation materials/training and SOPs
• Effectively communicate and collaborate with a global team to accurately resolve complex problems and client inquiries in their area of specialism
• Strategize with development teams to enhance our product offering, improve our client on-boarding experience, shorten delivery periods , and develop repeatable
• Spread your knowledge by regularly providing mentorship/training, as well as designing and implementing training materials and SOPs
• Proactively work towards continuous improvement of processes, procedures, tools and resources within the team

What you need

• 5–9 years in customer support & success
• Customer service
• MS Office
• SOP writing
• Problem solving
• B.Com