SME - Google Cloud Platform (GCP)

About the role

Proficiency in Python for writing webhooks and server-side logic (Google Cloud Functions). Deep experience designing and consuming RESTful APIs and handling JSON data structures to fetch user profiles, order status, etc. Demonstrated ability to write and refine system instructions/prompts to control LLM behavior (grounding, tone, safety).

What you'll do

• Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues Within Gcp, Adhering To Established Slas And Quality Norms
• Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation
• Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols While Participating In Capacity Planning Activities For Gcp Resources
• Facilitate Positive Customer Feedback By Actively Participating In Customer Meetings, Understanding Issues Faced
• Conduct And Validate Analyses Such As Root Cause And Trend Analysis Within Gcp

What you need

• 1–3 years in devops & cloud
• GCP
• SOP writing
• Python
• REST APIs
• Data structures
• Prompt engineering
• Any graduate

Good to have

• LLMs
• BigQuery