SME Required for EC Coding

About the role

The role of a Specialist is to contribute to the overall account performance and profitability by implementing action plans, participating in strategic projects which in return will improve and maintain client satisfaction.

What you'll do

• Provide day-to-day leadership support to supervisors and assists with CPI and KPI requirements
• Participate in day to day operations meetings to introduce and/or create action plans based on account requirements
• Identify areas of process improvement and work effectively within the organization to implement resolutions on a timely basis
• Areas for improvement should be targeted at increasing client satisfaction and/or company profitability
• Oversee necessary enhancements to client programs or servicing therein. This may include areas such as staffing, training, attendance and quality

What you need

• 3.5–7 years in software engineering
• Financial analysis
• Any graduate

Good to have

• Client relationship