SME - SharePoint Administration

About the role

As a SharePoint Administration Subject Matter Expert, you will play a critical role in ensuring the timely resolution of escalated incidents and adherence to quality compliance standards. Your expertise will significantly impact customer satisfaction and operational efficiency within the Support & Operations team.

What you'll do

• Ensure Timely Resolution And Quality Compliance Of Escalated Sharepoint Tickets And Incidents According To Service Level Agreements
• Mentor Sharepoint Administrators And Team Members, Preparing Standard Operating Procedures And Maintaining Effective Documentation To Promote Knowledge Sharing Within…
• Validate Change Order Implementation Plans And Human Error Compliance, Actively Participating In Capacity Planning To Support Operational Readiness
• Actively Engage In Customer Meetings To Understand Issues Faced By Users, Ensuring Positive Feedback And Satisfaction Through Effective Problem Resolution
• Conduct Thorough Analyses, Including Root Cause And Trend Analysis, And Prepare Reports To Present Performance Insights To Key Business Stakeholders

What you need

• 1–3 years in software engineering
• SOP writing
• Any graduate

Good to have

• ITIL