SME - Solarwinds NPM, PowerShell, Python

About the role

As a Subject Matter Expert in Support & Operations, you will play a critical role in ensuring the timely resolution of escalated incidents while adhering to SLA and quality standards. Your expertise in Solarwinds NPM and PowerShell will be essential in optimizing operational processes, enhancing customer satisfaction, and facilitating effective communication with stakeholders.

What you'll do

• Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Utilizing Solarwinds Npm For Monitoring And Troubleshooting Network Performance
• Enhance Team Capabilities By Mentoring Administrators And Team Members, Preparing Standard Operating Procedures (Sops)
• Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning Discussions To Optimize Resource Allocation And…
• Actively Engage In Customer Meetings To Gather Feedback And Address Issues
• Validate Analyses Such As Root Cause Analysis And Trend Analysis Using Python For Data Analysis

What you need

• 1–3 years in software engineering
• Python
• PowerShell
• SOP writing
• Root cause analysis
• Any graduate

Good to have

• ITIL