Software Dev Engineer

About the role

The Associate Experience team develops products to support Amazon's Customer Service Associates (CSAs) in delivering seamless customer service.

What you'll do

• As a Software Development Engineer II on the Associate Experience team, no two days look exactly the same — but each one centers on building technology that makes a real…
• You might start your morning reviewing metrics from a recent deployment, analyzing how a feature you own is performing at scale and identifying areas for optimization
• Then you could be deep in a design review with your team, debating trade-offs between approaches for a new generative AI-powered automation feature
• After that, you shift to hands-on coding — writing, testing, and shipping production-quality code using test-driven development and continuous deployment practices
• Throughout the day, you collaborate with product managers and other SDEs to shape technical direction and translate customer needs into scalable solutions

What you need

• 3–6 years in software engineering
• System design
• LLMs
• Agile
• B.Sc or B.Tech or B.E. or BCA