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Software Engineer

Amdocs·Gurugram

Pay not stated3–6 yrsFull-time
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About the role

We are looking for an L1 Production Support Engineer with hands-on knowledge of Order Management / OSS/BSS to support production environments and ensure the availability, stability, and smooth processing of customer orders.

What you'll do

  • Monitor the Order Management application and related production components
  • Monitor order processing, order status, provisioning workflows, and system health
  • Perform L1 troubleshooting for order failures, stuck orders, delayed orders, and processing errors
  • Analyze application logs and identify basic error patterns
  • Perform order-level investigation using application screens, database queries, and operational tools

What you need

  • 3–6 years in software engineering
  • SQL
  • Python
  • Linux
  • CRM
  • SOP writing
  • ITIL
  • Any graduate

Good to have

  • Telecom
  • Grafana
  • Prometheus
  • Elasticsearch
  • Splunk

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