Software Engineer L4

About the role

This role is part of the Infinia Core engineering team. You’ll collaborate with Engineering, Product Management, and Field teams to drive root cause resolutions, define architectural best practices, and continuously improve product resiliency. Leveraging AI tools and automation, you’ll reduce time-to-resolution, streamline diagnostics, and elevate the support experience for strategic customers.

What you'll do

• Technical Expertise & Escalation Leadership
• Own critical customer case escalations end-to-end, including deep root cause analysis and mitigation strategies
• Act as one of the technical escalation points for Infinia incidents — especially in production-impacting scenarios
• Lead war rooms, live incident bridges, and cross-functional response efforts with other engineering, QA, and Field teams
• Utilize AI-powered debugging, log analysis, and system pattern recognition tools to accelerate resolution

What you need

• 1–3 years in software engineering
• Python
• AWS
• C++
• Go
• Linux
• Root cause analysis
• Any graduate

Good to have

• Customer success
• Machine learning