Software Support Engineer, Devices Support Engineering team, Devices Support Engineering

About the role

Device Support Engineering (DSE), part of the Device Services and Security (DS2) org provides support for Amazon Devices Business. DSE offers a range of Support Services to ensure partners and mission-critical services, can sustain and accelerate business results. The services include customer ticket troubleshooting and debugging, handling escalations, tooling and automation to improve customer support experience.

What you'll do

• You interact with Customer service teams, Development and Product teams on initiatives to improve customer experience
• You provide ticketing support for set of Devices and own support activities for these devices
• Attend high severity incident calls and drive the call to closure
• You understand the business logic and architecture of your supported devices that enable you to resolve tickets
• You are able to read and understand complex application code and suggest code changes

What you need

• 4–7 years in it support & networking
• Troubleshooting
• Any graduate

Good to have

• Linux
• REST APIs

What you get