Solution Architect

About the role

The Tier-3 NOC/TAC IP/MPLS & Security Support Engineer provides advanced technical support for large-scale service provider or enterprise networks. This role focuses on resolving complex incidents escalated from Tier-1 and Tier-2 teams, ensuring network stability, performing in-depth troubleshooting, and coordinating with vendors for critical issues.

What you'll do

• Incident & Escalation Management
• Act as the highest operational escalation point for complex network and security incidents
• Perform real-time troubleshooting on IP/MPLS backbone, core routers, and security appliances
• Lead Major Incident (P1/P2) bridges and restore service in minimal time
• Work closely with Tier-1/2 NOC teams, providing guidance and technical support

What you need

• 6–10 years in software engineering
• Firewalls
• Root cause analysis
• iOS
• ITIL
• CCNP
• B.Tech or B.E. or B.Sc or BCA