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Solutions Architect

Michael Page India·Noida

Pay not statedSenior levelFull-time

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About the role

This role is responsible for driving results in business and client transformation. This passionate, energetic, and service-centered role will lead and manage the Omni channel cloud contact center platforms, Conversational AI IVR, Chat & VoiceBOTs, sentiment and speech analytics, and contextual customer insights available for making human agents much smarter to drive business impact in our clients' operations.

What you'll do

  • Responsible for driving results in business and client transformation
  • Conduct testing, validation, and performance tuning. Create detailed architecture diagrams, technical documentation, and user guides
  • Develop PoCs, Proto-types to demonstrate solution capabilities/expected features

What you need

  • 6–10 years in software engineering
  • AWS
  • Microservices
  • Business analysis
  • NLP
  • GCP
  • Azure
  • Any graduate

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