Sr Analyst

HCLTech·Noida

Pay not statedMid levelFull-time

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About the role

To independently troubleshoot/resolve assigned tickets and provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company.

What you'll do

Provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed…
Adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies
Ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases
Maintain high login Efficiency (Availability) for customers
Update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff…

What you need

3–6 years in data & business analytics
Any graduate

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