Sr. Analyst, Implementation

About the role

What You'll Do Role Summary — The Why Now As Avalara scales its Go Live function to support New Product Introductions (NPI) and enterprise-level customer growth, we need Senior Analysts who do more than execute — they lead, design, and elevate. The Go Live Senior Analyst (I3) operates at the intersection of complex enterprise implementation delivery, cross-functional product collaboration, and practice development.

What you'll do

• Act as the primary implementation authority for high-complexity, high-stakes customer engagements — setting strategy, managing scope
• Clearly define, articulate, and manage scope of work for client-initiated implementation and data service projects, including change management when scope evolves
• Serve as a subject matter expert during NPI cycles — identifying implementation risks, documenting configuration requirements
• Identify bugs, integration gaps, or UX friction during NPI implementations and partner with Engineering to track and resolve them
• Practice Development & Quality Elevation Own and evolve Go Live practice standards — documenting business processes, designing implementation playbooks

What you need

• 4–7 years in data & business analytics
• Customer success
• ERP
• Microsoft Dynamics
• SAP
• Go
• NetSuite
• BCA or MCA or B.Tech or B.E. or B.Sc or B.Com

Good to have

• WordPress
• Salesforce
• POS
• JIRA
• CRM