Sr. Collections Analyst

About the role

Flag worsening payment patterns, and provide quarterly bad debt reserve inputs with documented risk rationale for each account. Find the systemic billing, consumption or process gaps that cause repeat delinquency.

What you'll do

• Working closely with Sales, Legal, Billing, Revenue Operations, Cash Application and Finance leadership to resolve disputes, billing gaps and customer escalations
• Design and run recovery strategies for accounts that are structurally delinquent or high-risk
• Lead cross-functional escalation forums for disputed high-value accounts
• Present portfolio-level risk trends and actionable insights to Finance leadership
• Recommend credit limit changes, payment term changes or account holds based on behavioral analytics

What you need

• 10–18 years in finance, audit & banking
• Collections
• Credit risk
• NetSuite
• Working capital
• Reporting
• Reconciliation
• B.Com

Good to have

• Accounting
• Salesforce
• Cash flow