Sr. Engineer - Application Support P 4B

About the role

Ready to turn bold ideas into real-world impact? AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.

What you'll do

• Provide advanced technical support for troubleshooting and resolving application-related incidents
• Collaborate with cross-functional teams to ensure timely resolution of issues and minimize downtime
• Perform regular application maintenance tasks, such as monitoring performance, applying patches, and upgrading software versions
• Develop and maintain technical documentation to enhance knowledge sharing and support future troubleshooting efforts
• Participate in the implementation of new applications, including testing, deployment, and post-implementation support

What you need

• 6–10 years in it support & networking
• ITIL
• Office 365
• MS Office
• Python
• Ruby
• Splunk
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

What you get