Sr. Engineering Manager

About the role

You will be leading the team responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features. Strive to improve performance, efficiency and sustainability of product. Demonstrate patience and use effective explanations when mentoring junior software developers.

What you'll do

• Work on projects that impact these conversations in order to bring maximum value to the consumer
• Get a chance to work with and manage a technically rigorous but fun team of engineers
• Be leading the team responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features
• Evaluate software solutions and system performance, as well as supervising the software development team
• Lead the team in working towards the stability, scalability and resiliency of the Helpshift platform

What you need

• 5–9 years in software engineering
• Java
• Python
• JavaScript
• Kafka
• Redis
• Elasticsearch
• B.Tech or B.E. or B.Sc or BCA

Good to have

• MongoDB
• PostgreSQL