Sr. Implementation Consultant - CCAAS (AMER shift)

About the role

The Senior CCaaS Implementation Consultant leads strategic implementation initiatives, ensuring Sprinklr customers receive exceptional onboarding, configuration, and long-term platform value. This role blends deep technical proficiency with business acumen and leadership, guiding cross-functional teams, mentoring peers, and acting as a senior escalation and consulting partner to enterprise clients.

What you'll do

• Define implementation strategy and solution architecture aligned with customer goals, industry standards, and best practices
• Mentor and guide junior consultants, promoting excellence in configuration, client communication, and delivery methodologies
• Own customer engagements as the primary senior point of contact, driving platform adoption, customer satisfaction, and solution alignment
• Proactively identify potential risks, technical challenges, and optimization opportunities, implementing solutions that preempt issues and maximize client ROI
• Conduct advanced health checks and audits for key customers; design remediation and enhancement plans to improve platform performance and adoption

What you need

• 5–9 years in consulting & strategy
• TCP/IP
• Salesforce
• Business analysis
• Customer success
• Any graduate

Good to have

• JavaScript

What you get