Sr. Support Engineer - Sql, Oracle, Linux Scripting, Java, Kibana

About the role

We are looking for a Senior Support Engineer to join the Blue Yonder Support (BYN) team, responsible for delivering exceptional customer experience through end-to-end ownership of customer solutions. This role involves proactive issue resolution, performance optimization, and continuous improvement to ensure high service quality, system stability, and customer satisfaction.

What you'll do

• Own customer environments across UAT, Production, DR, and SPT Drive proactive monitoring, incident prevention
• Monitoring & Observability: AppDynamics, Splunk, logs and performance tools , Kibana
• Own customer issues end-to-end, especially high-impact and complex incidents
• Perform deep technical troubleshooting across application, database, and cloud layers
• Conduct root cause analysis and implement preventive measures

What you need

• 8–10 years in software engineering
• SQL
• Java
• Linux
• Python
• Git
• PowerShell
• Any graduate

Good to have

• Root cause analysis
• JIRA
• CI/CD
• Azure
• Splunk
• Jenkins