Sr Technical Lead (Tools & Automation)

About the role

BMC Discovery Alert monitoring and remediations Disk Management on partioning and performing swap as per suggestion under disk management Monthly Update of TKU and EDP to get TPLs updated. Discovery appliance OS Upgrade on monthly basis. Database Compaction for defragment the data in appliance storage.

What you'll do

• Ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
• Perform value addition activities (such as mentoring administrators/team members, preparing SOPs
• Validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
• Ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
• Validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

What you need

• 6–11 years in software engineering
• SOP writing
• Root cause analysis
• Ticketing tools
• Any graduate