Sr. Technical Support Engineer - Data Security

About the role

A Senior Technical Support Engineer is responsible for providing a world-class support experience to our enterprise customer base. Living our corporate values of being Trustworthy, Collaborative, Accountable, Respectful, Innovative, and Relentless, you will be responsible for assisting our customers with

What you'll do

• Respond to customer cases in line with Service Level Agreements
• Proactively identify and resolve potential problems to prevent them from occurring and improve
• The overall customer experience
• Level by addressing any underlying or additional problems uncovered during each customer
• Ensure full understanding of the issue, including impact to customer

What you need

• 6–10 years in it support & networking
• Active Directory
• Troubleshooting
• Linux
• Windows Server
• TCP/IP
• Firewalls
• B.Tech or B.E. or B.Sc or BCA

Good to have

• SQL Server
• Python
• Bash