Staff Data Analyst

About the role

You'll partner across Support Engineering, go-to-market teams, Business Operations, and Product Engineering in an all-remote environment. Benefits to support your health, finances, and well-being Equity Compensation & Employee Stock Purchase Plan Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement.

What you'll do

• Own annual operating plan and capacity planning through data modeling and validation that support workforce and budget decisions
• Build and maintain utilization and team-performance scorecards, including automated alerting that surfaces trends in real time
• Analyze Support Economics, including cost-per-ticket modeling, self-service savings, and product quality costs
• Develop performance indexes and heatmaps that identify product areas and customers using the most support resources
• Lead dashboarding for AI adoption and return on investment, measuring the business impact of AI-driven initiatives across Support Engineering

What you need

• 1–3 years in data & business analytics
• Dashboarding
• SQL
• Data analysis
• Tableau
• Looker
• Machine learning
• Any graduate

Good to have

• Zendesk
• Data modelling
• Go-to-market
• Git