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Supervisor, Client Contact

FIS·Gurugram

Pay not statedFresherFull-time

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About the role

Experienced (relevant combo of work and education) Supervises team in technical and non-technical client service operations, including call center and service desk activities to ensure efficient triage and resolution of client issues while maintaining service standards. Oversees virtual client service via various channels to provide specialized support for escalated client issues and ensure timely and effective resolution.

What you need

  • 0–1 years in finance, audit & banking
  • Customer service
  • Sales
  • Data analysis
  • Compliance
  • System design
  • Any graduate

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