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Supervisor

Fiserv·Thane, Mumbai

Pay not stated4–7 yrsFull-time
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About the role

We are looking for a people-focused and results-driven Supervisor, Operations to lead a team responsible for delivering strong operational performance and high-quality client support. In this role, you will oversee daily workflow, service delivery, quality standards and team development to help ensure operational goals and service commitments are met consistently.

What you'll do

  • Lead, coach and develop a team responsible for operational execution and client support
  • Oversee daily operations to help ensure service levels, quality standards and business objectives are achieved
  • Provide ongoing performance feedback, support employee development and foster a culture of accountability and engagement
  • Manage escalated operational and client issues, working to deliver timely resolution and a positive client experience
  • Review operational performance, identify trends and implement improvements that increase efficiency and effectiveness

What you need

  • 4–7 years in customer support & success
  • Communication
  • Any graduate

Good to have

  • Customer service
  • MS Office
  • PowerPoint

What you get

    Similar jobs

    Supervisor

    Fiserv·Thane, Mumbai

    Can I apply
    Open to any education · 4–7 yrs
    Pay
    Pay not stated
    Source
    From the company's careers page · today
    How to apply
    On Fiserv's site (Workday): account needed, ~10–15 min
    Early: posted 12 h ago on their own site