Support Engineer

About the role

Sujay Maheshwari has worked both as an Engineer and Product Manager at several startups and large companies in the US, London, and India. He has built and run a successful startup in New York with customers like HSBC, JWT, and several other popular names. For the past several years, he has been part of the cloud journey in various roles at Pantheon, Moody’s, HPE, Cloud Foundry, and other Silicon Valley companies.

What you'll do

• Collaborate with the Engineering and Product teams to troubleshoot and resolve customer issues
• Serve as the first point of contact for technical support, diagnosing customer problems related to our cloud security products
• Develop deep knowledge of the Cloudanix platform and guide customers on best practices, solutions, and features
• Manage customer support tickets, ensuring timely resolutions, and escalate critical issues when needed
• Maintain high levels of customer satisfaction by ensuring that all support interactions are professional, friendly, and efficient

What you need

• 2–3 years in it support & networking
• AWS
• Cloud security
• GCP
• Azure
• SQL
• JIRA
• Any graduate

Good to have

• Networking
• Troubleshooting
• Docker
• Kubernetes
• Python
• Bash