Support Engineer

About the role

So where do you fit here? This means that NielsenIQ support specialists are here to help. As a Support Specialist, you will be responsible for high quality and in-depth technical support to internal and external users of Production systems . You will have exposure to all aspects of our business, as well as an opportunity to learn and work on many different technologies in a multi-tenant, cloud-based environment.

What you'll do

• Understand the SLA and ensure the deliverables on time
• Manage various severity levels and Service requests
• Regular follow-ups with all the stakeholders involved to ensure on time deliver. 100% Root cause for all the incidents raised
• End to End analysis on all the high impacting & potentially impacting incidents. To have the clear Root cause tracked till the solution
• Document the knowledge base of all the critical process and functionalities

What you need

• 3–6 years in it support & networking
• ITIL
• Linux
• SQL
• Databricks
• Python
• Azure
• BCA or MCA or B.Tech or B.E. or B.Sc or M.Sc

Good to have

• ServiceNow
• Firewalls
• JIRA