- Can I apply
- Open to any education · 6–9 yrs
- Pay
- Pay not stated · 24x7
- Source
- From the company's careers page · today
- How to apply
- On Kyndryl's site (Workday): account needed, ~10–15 min
Early: posted 1 h ago on their own site
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About the role
We are seeking a Support Engineer – Software to provide technical support for enterprise software applications. The role will troubleshoot application, database, API, and integration issues while working closely with Engineering, Product, DevOps, and Customer Success teams.
What you'll do
- Provide L2/L3 technical support for enterprise and SaaS applications
- Troubleshoot application, database, API, integration, and system issues
- Analyze logs, reproduce defects, identify root causes, and provide solutions or workarounds
- Manage incidents and service requests according to SLAs
- Escalate complex issues to Engineering with detailed technical analysis
What you need
- 2–5 years in it support & networking
- Troubleshooting
- Networking
- Windows
- Linux
- ServiceNow
- SQL
- B.Sc or B.Tech or B.E. or BCA
Good to have
- ITIL
- REST APIs
- JIRA
- AWS
- GCP
- CI/CD
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