Support Operations Senior Data Analytics Administrator

About the role

Responsible for planning, developing, implementing, and reporting on Support, Cloud Operations, and Customer Success metrics using both traditional BI tools and AI-driven analytics . Drives program governance for Google BigQuery, Looker Studio, Tableau, and Jira.

What you'll do

• Monitor and communicate performance data, usage accuracy and ROI
• Monitor automated processes to ensure consistent and correct processing of data – and take a leading role in investigation and resolution of any issues
• Use generative AI and machine learning to analyze past support interactions to extract trends and automate actions
• Perform data analysis for generating and distributing management reports in an accurate and timely manner
• Prepare and publish Monthly and Quarterly performance metrics for Support, including ROI results, and prepares quarterly accruals and final achievement reports

What you need

• 3–6 years in data & business analytics
• Data analysis
• SQL
• Dashboarding
• Looker Studio
• Tableau
• Excel
• BBA

Good to have

• CRM
• Data modelling
• BigQuery
• Looker
• JIRA
• Machine learning