Systems Engineering Senior Associate

About the role

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

What you'll do

• Ensure Event Management (EVM) tools and solutions are properly configured, maintained, and aligned with organizational needs, including event ingestion, mapping
• Collaborate with IT, Business, application, infrastructure, monitoring, and support teams to understand requirements, onboard monitoring capabilities
• Analyze, develop, and continuously improve event and alert management processes and rules to enhance system reliability, improve alert quality, reduce noise
• Troubleshoot complex production issues across the monitoring-to-event-to-alert-to-incident lifecycle
• Provide Event Management subject matter expertise and technical guidance to team members and stakeholders, promoting standards, best practices, and consistent execution

What you need

• 4–7 years in software engineering
• REST APIs
• JavaScript
• Python
• ServiceNow
• AWS
• ITIL
• Any graduate

Good to have

• Grafana
• Splunk