Team Leader - Remote Desktop Support

About the role

Team Leader - Remote Desktop Support at TaskUs. Handling team of Remote technical support engineers, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your….

What you'll do

• Handling team of Remote technical support engineers, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your…
• Agreement (SLA) and achieve their Key Performance Indicators (KPIs)
• As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility
• Be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses
• Grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department

What you need

• 2–5 years in it support & networking
• Troubleshooting
• JIRA
• Hardware
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Windows
• Linux