Teammate

About the role

As a Teammate, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.

What you'll do

• Provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics
• Meet and exceed client mandated KPI's (Key Performance Indicators)
• Also provide feedback to management concerning possible problems or areas of improvement
• Also perform other duties as assigned by management

What you need

• 1–3 years in customer support & success
• Chat support
• Customer service
• MS Office
• Sales
• Problem solving
• Any graduate