Tech Support Engineer

About the role

We are seeking a highly motivated Technical Support Engineer to join our 24x7 Cloud Platform Support team. This role is critical in delivering exceptional customer experience by providing timely and effective technical assistance. You will be responsible for resolving customer queries, troubleshooting technical issues, and ensuring smooth operation of AVEVA’s cloud-based and engineering solutions, including AVEVA CONNECT and CONNECT-based applications.

What you'll do

• Serve as the first point of contact for technical support requests from global customers via phone, email, and ticketing systems
• Monitor and respond to automated alerts, performing corrective actions or escalating as per defined procedures
• Manage support queues, ensuring timely resolution and proactive communication with customers
• Collaborate with regional and global teams for effective escalation and resolution of product- and platform-related issues
• Partner with product development teams on upcoming releases and known issues to ensure seamless implementation and customer readiness

What you need

• 3–5 years in it support & networking
• TCP/IP
• Firewalls
• Troubleshooting
• Networking
• Root cause analysis
• AWS
• B.Tech or B.E.

Good to have

• Azure