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Tech Support Manager

Keywords Studios·Pune

Pay not statedMid levelFull-time
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About the role

Lead, mentor, and develop a team of Technical Support Engineers. Establish clear goals, expectations, KPIs, and performance standards. Conduct regular 1:1s, performance reviews, coaching sessions, and career-development discussions. Build technical and leadership capabilities within the team through structured training and mentoring.

What you'll do

  • Lead, mentor, and develop a team of Technical Support Engineers
  • Establish clear goals, expectations, KPIs, and performance standards
  • Conduct regular 1:1s, performance reviews, coaching sessions, and career-development discussions
  • Build technical and leadership capabilities within the team through structured training and mentoring
  • Manage shift coverage and ensure adequate support capacity across global time zones

What you need

  • 3–6 years in it support & networking
  • Troubleshooting
  • Customer success
  • Incident response
  • Root cause analysis
  • JIRA
  • Regression testing
  • Any graduate

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