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People Leadership & Team ManagementLead, mentor, and develop a team of Technical Support Engineers.Establish clear goals, expectations, KPIs, and performance standards.Conduct regular 1:1s, performance reviews, coaching sessions, and career-development discussions.Build technical and leadership capabilities within the team through structured training and mentoring.Identify skill gaps and create training and cross-training plans.Manage shift coverage and ensure adequate support capacity across…
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