Technical Account Manager - OpenShift

About the role

The Technical Account Manager (TAM) delivers strategic technical and architectural guidance along with hands-on technical support to key customers, enabling them to optimize their Red Hat infrastructure. This role cultivates strong relationships, develops deep technical expertise of customer environments and exercises good judgment to make informed decisions that impact customer success.

What you'll do

• Proactively identify and address potential technical risks within customer environments
• Develop and support the implementation of solutions for complex technical challenges
• Provide hands-on support to the assigned customer
• Collaborate with engineering and product management teams on customer escalations
• Conduct regular technical reviews with customers to ensure optimal performance

What you need

• 6–11 years in devops & cloud
• Kubernetes
• Customer success
• Any graduate

Good to have

• Prometheus
• Grafana