Technical Care Specialist

About the role

As a Technical Care Specialist, you will be part of one of the optical product teams. Your primary responsibility will be to provide advanced technical and product support, handle complex cases, and serve as a key point of contact for customer escalations and issue resolution. This role is critical to maintaining our high standards of customer care and support.

What you'll do

• Be part of one of the optical product teams
• Provide advanced technical support and troubleshooting for optical products to ensure a seamless customer experience
• Handle complex technical issues at the solution and system levels to identify and implement effective resolutions
• Act as the key interface between customers, TEC, and R&D teams to ensure effective communication and timely escalation
• Track customer issues through resolution and provide regular updates to ensure customer satisfaction

What you need

• 8–10 years in customer support & success
• Customer service
• Communication
• Escalation handling
• B.Tech or B.E.

What you get