Technical Delivery Manager

About the role

As a Technical Account Manager for YuVoice , you will be the primary technical bridge between our enterprise clients and our internal engineering and delivery teams. You aren't just managing a relationship; you are the architect of the customer’s success. You will lead the solutioning of bespoke voice agents, oversee the lifecycle of bot development, and ensure that our omnichannel AI powered by YuOrch and YuCamp delivers high-performance results.

What you'll do

• Solution Architecture & Bot Development
• Lead post-sales technical discovery sessions to define conversation workflows and bot personalities
• Collaborate with the Bot Development Team to translate client business requirements into technical specs for ASR, TTS, and LLM configurations
• Oversee the end-to-end bot lifecycle: from initial prompt engineering and workflow design to QA handoff and production deployment
• Orchestration & Delivery Management

What you need

• 6–10 years in software engineering
• LLMs
• Prompt engineering
• Azure
• Any graduate