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Technical Lead

HCLTech·Noida

Pay not statedSenior levelFull-time
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About the role

Lead the end-to-end solution architecture and functional design for SAP Service Cloud V2. Design and configure the SAP Service Cloud V2 Add-On for Utilities to support utility customer service and contact center processes. Lead discovery, fit-to-standard, design, and configuration workshops with business and IT stakeholders.

What you'll do

  • Lead the end-to-end solution architecture and functional design for SAP Service Cloud V2
  • Design and configure the SAP Service Cloud V2 Add-On for Utilities to support utility customer service and contact center processes
  • Lead discovery, fit-to-standard, design, and configuration workshops with business and IT stakeholders
  • Translate Utilities customer service requirements into scalable SAP Service Cloud V2 solutions
  • Define the integration architecture between SAP Service Cloud V2 and SAP S/4HANA Utilities

What you need

  • 6–10 years in software engineering
  • SAP
  • SAP HANA
  • Any graduate

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