Technical Lead, Technical Support

About the role

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.

What you'll do

• Provide technical support for SOTI's software products
• Work in 24x7 Shifts to support our customers globally
• Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
• Engage your leads as and when required
• Use various devices to reproduce customer environments to troubleshoot issues further

What you need

• 4–7 years in it support & networking
• Networking
• Windows
• Windows Server
• Troubleshooting
• SQL
• iOS
• Any graduate

Good to have

• Android