Technical Solution Engineer

About the role

The candidate joins Cloud Domain Support team, focusing on Ericsson products like Cloud Execution Environment (CEE) and Cloud Container Distribution (ECCD). The team fosters continuous learning and knowledge sharing to deliver high customer satisfaction. This hire will resolve customer service requests (CSRs), troubleshoot complex virtualized infrastructure and container issues, conduct root cause analysis (RCA), and maintain high network availability.

What you'll do

• Investigate, troubleshoot, deliver remedy & restorations, and produce solutions to customer support tickets, CSRs (Customer Service Requests)
• Work within well-defined system support guidelines
• Participate in software upgrades and updates
• Should be able to use support tools for ticket handling
• Ensure customer satisfaction with the performance of installed systems by successfully handling all reported technical problems

What you need

• 2–8 years in software engineering
• Python
• Kubernetes
• Docker
• Root cause analysis
• Linux
• Bash
• Any graduate

Good to have

• Ansible
• Prometheus
• Grafana