Technical Support Engineer I

Forcepoint·Bengaluru

Pay not statedJunior levelFull-time

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About the role

A Technical Support Engineer I is responsible for providing a world-class support experience to our customer base. Living our corporate values of being Trustworthy, Collaborative, Accountable, Respectful, Innovative, and Relentless, you will be responsible for assisting our customers with troubleshooting and resolving issues related to Forcepoint as well as associated

What you'll do

Respond to customer cases in line with Service Level Agreements
Proactively identify and resolve potential problems to prevent them from occurring and
Improve the overall customer experience
Optimal level by addressing any underlying or additional problems uncovered during each
Ensure full understanding of the issue, including impact to customer