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Technical Support Engineer I - Pune

Keywords Studios·Pune

Pay not stated2–5 yrsFull-time
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About the role

We are looking for an ambitious, experienced, driven & solution orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment to lead our Implementation Engineering team. Professional business writing skills to provide clear, detailed responses and escalate issues when necessary.

What you'll do

  • Guide customers on various topics, from dashboard training to SDK integration troubleshooting
  • Manage and prioritize your queue of support issues, responding promptly to customer submissions
  • Stay informed about current features and bugs, filing tickets when needed for internal teams
  • Evaluate feature requests and escalate them to the Product team when ppropriate
  • Debug customer issues by reproducing them, gathering critical details for escalation, and performing QA tests when required

What you need

  • 2–5 years in it support & networking
  • REST APIs
  • SQL
  • Python
  • Java
  • Troubleshooting
  • JIRA
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • Lean

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