Technical Support Engineer

About the role

If you're someone who thrives on helping others , enjoys solving problems, and can communicate clearly and effectively , this role is for you! As a Technical Support Engineer , you'll be the first point of contact for our customers, ensuring they have a seamless and positive experience. You'll handle c ustomer queries, troubleshoot issues, and provide product guidance , helping users get the most out of Zenskar.

What you'll do

• Technical Customer Support & Issue Resolution
• Respond promptly to customer inquiries via chat, email, or calls
• Troubleshoot and resolve customer issues efficiently and escalate when necessary
• Keep customers informed about issue resolutions and product updates
• Product Guidance & Customer Success

What you need

• 2–6 years in it support & networking
• Troubleshooting
• Customer success
• Any graduate