Technical Support Representative (US Shift)

About the role

We are seeking a highly motivated and customer-oriented Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to customers utilizing our Software as a Service (SaaS) products primarily through voice channels.

What you'll do

• Provide excellent technical support to customers via phone and other voice channels
• Troubleshoot and resolve software and technical issues related to our SaaS products
• Assist customers with product installation, configuration, and usage inquiries
• Document all customer interactions, including details of the issue and steps taken for resolution, in our ticketing system
• Escalate complex technical issues to the appropriate teams, such as developers or senior support staff, while ensuring timely and accurate communication with the customer

What you need

• 2–6 years in it support & networking
• Troubleshooting
• CRM
• Ticketing tools
• MCA or B.Tech or B.E. or M.Tech

Good to have

• Networking
• Voice process

What you get

• ₹45k–₹65k a month